Frequently asked questions

Why not Offshore VAs?


The answer to that question is super easy... Quite simply, we believe that Australian and New Zealand Virtual Assistants offer our Australian and New Zealand businesses quality, experience, timely and relevant admin support which brings with it the following advantages

  • Australian and New Zealand VAs understand intimately the Australianand New Zealand business culture and climate
  • Australian and New Zealand VAs speak 'Australian'and 'New Zealand' English, and understand the nuances and meanings that many overseas providers simply can't grasp, no matter how good their English is
  • Australian and New Zealand VAs work in the same time zone as you, operate under the same laws you do, and carry insurance to protect themselves and you as their client
  • You can trust Australian and New Zealand VAs to actually have a conversation with your customers if required
  • Australian and New ZealandVAs can also often be available 'in person' if required for on the ground support.




Does "Find a VA" charge any fees?


For the User (i.e. the person or business owner seeking a Virtual Assistant) the service is completely free. For Virtual Assistants, we do charge a fee, and these details are explained on the "How to become Approved" page on the Find a VA website.




What happens once I find my VA?


You deal directly with your VA from that point on - we step back and let you take over.